Orders can be made throughout the day, but ordering before 11pm the day before will guarantee your reserved plant is in stock and held for you.

If the plant you want has just been taken at the same time as your booking, don't worry, Rita can either issue you a refund or you can allow a few days to resource the plant for collection on a later date.

Once your Click + Collect is placed, Rita will reach out to you to confirm that your order is ready for collection or amendments.

Free delivery for Guildford (+3 miles) on orders over £65.

Contact Rita through the "Reach Out to Rita" form or Instagram for your delivery queries.

As a small business, Rita Botanicals currently doesn't offer returns, as sales are made face-to-face at a "sold as seen" value.

Care tips and maintenance advice are provided.

When you purchase a pre-order, you are buying an out-of-stock/soon-to-be-available product not yet in inventory. Payment will be collected in full at checkout for this reservation and Rita will be in touch with the timeframe of this plants arrival.

Some expensive rare plants may take longer, bare with Rita, as a small one person business, things can take a little longer but be assured, you're on the list for a wonderful rare specimen of a plant!

Please ensure that you confirm which method of collection or delivery you will be needing.

If you have made an order by mistake or suddenly have had a change of mind and wish to cancel, simply send a message via the Reach Out to Rita page within 3 hours and a full refund will be processed.